FBA returns land at our Austin TX warehouse. We inspect every unit, recondition what we can, send sellable inventory back to FBA, list lightly-used on eBay, dispose only what is truly broken. You recover 60-80% of the value Amazon would otherwise liquidate.
FBA-returns address is our Austin TX warehouse. Every unit logged, photographed, condition graded on day of receipt.
Grade A (resell as new), Grade B (resell as used), Grade C (parts only), Grade D (dispose). Clear standards per category.
Clean, repackage, replace missing manuals, fix minor issues. Most Grade B units become Grade A after reconditioning.
Grade A units relabeled and sent back to FBA as new. Inbound shipment created, pickup scheduled.
Grade B units listed on eBay or Mercari at a discount. We handle photos, listing, shipping. You set the price floor.
When the return is Amazon-caused (lost, damaged in warehouse), we file reimbursement claims. Recover the unit cost.
Amazon sends them to your FBA-returns warehouse address. If you do not have one, they get disposed or sent to liquidation (you lose 100%). With us, returns come to USA for inspection.
About 40-60% of returns are unopened or like-new and can be re-shipped to FBA as new. Another 20-30% need light reconditioning (clean, repackage, sell as used). The rest are damaged/missing parts and we dispose or liquidate.
$1.50 per return inspected. $2.50 to recondition and repackage. $0.75 to send back to FBA. Compare to losing 100% of the unit cost on liquidated returns.
Yes. We list "Used - Like New" or "Used - Good" units on eBay or Mercari with your branding. You set the discount. We take 8% as listing fee, you keep the rest.
When Amazon loses or damages inventory in their warehouse, we file claims for reimbursement. Recover 1-3% of revenue on average. Included in account management plan, separate fee here ($49 per claim).
When Amazon refunds a customer without requiring product return (common for low-value items), we track these and dispute if abuse pattern detected. Recover lost revenue from policy violations.
Free returns audit. Send us a sample box of your returns, we will tell you the recoverable value.
21 steps from idea to first US sale. Free PDF.